Privacy Policy

Last Updated: November 2025

Company Name: Virtual Genius Services

Website: www.virtualgeniusservices.com

1. Introduction

Virtual Genius Services (“we,” “us,” or “our”) provides virtual services including customer service, administrative support, marketing assistance, and other remote professional services.

We are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect information when you use our website, communicate with us, or engage our remote
staff or services.

By using our Services, you agree to the practices described in this Privacy Policy.

 

2. Information We Collect

A. Information You Provide to Us

When you contact us, request a quote, or engage our virtual professionals, we may collect:

• Name and contact information
• Business information
• Project requirements
• Billing or payment details
• Information submitted through intake forms or communication channels

 

B. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Device and browser info
• Usage data (pages viewed, session duration)
• Cookies and tracking data

 

C. Client Data Handled by Virtual Staff

When clients provide data for their virtual agents to use (customer lists, emails, CRM info, business files), we access this information solely to perform the services contracted.

We do not use, share, or store client business data outside of service delivery.

D. Operational Data Used by Virtual Agents

Our multilingual agents may access client-provided information such as:

• Customer lists
• Email or communication templates
• CRM or helpdesk accounts
• Marketing assets
• Translation files or documents

 

This information is used exclusively to perform the contracted services.

 

3. How We Use Your Information

Clients assume responsibility for the legality and accuracy of materials they provide.

We may use your information to:

• Provide and manage virtual staffing services
• Communicate with you about projects and support needs
• Process payments and invoices
• Improve our website and service offerings
• Ensure security and prevent fraud
• Comply with legal obligations

 

We do not sell personal information

 

4. Sharing of Information

We may share information with:

• Virtual staff or contractors assigned to your project
• Trusted service providers (hosting, software platforms, payment processors)
• Legal authorities when required by law
• Successors in case of merger, acquisition, or business transfer

 

All staff and contractors operate under confidentiality obligations.

 

5. Data Protection & Security

We implement reasonable technical and administrative measures to protect information,
including:

• Secure communication tools
• Encrypted storage where applicable
• Access controls for virtual staff

 

No method of transmission over the internet is completely secure, but we strive to protect all information to the highest reasonable standard.

 

6. Your Rights

Depending on your region, you may have rights to:

• Access, correct, or delete your data
• Request limits on processing
• Opt out of marketing communications
• Request a copy of your information

 

Contact us at marketing@virtualgeniusservices.com for requests.

 

7. Data Retention

We retain client information only as long as necessary to:

• Fulfill service obligations
• Comply with legal or accounting purposes

 

8. Third-Party Tools & Platforms

Our virtual professionals may use platforms such as CRM systems, project management tools, communication apps, or marketing tools depending on client needs.

We are not responsible for third-party privacy practices; clients may need to review those providers’ policies.

 

9. International Data Transfers

Although our company is located in the United States, our agents operate from multiple countries, including Brazil, Mexico, Venezuela, and other Latin American regions.

Therefore, your information may be accessed internationally solely for service delivery.

We implement safeguards such as:

• Confidentiality agreements
• Secure data transfer processes
• Restricted access permissions
• Compliance with recognized international privacy practices

 

10. Children’s Privacy

Our services are not intended for individuals under 18.

 

10. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised date.

14. Contact Us

For questions regarding this Privacy Policy: Email: support@vitualgeniusservices.com